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If you have ordered a document in Delayed Download / Research Mode,
it can take up to 2 weeks before the download link appears in your personal "Customers Assistance >" area.
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This will speed the research process.
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In case the document remains unavailable, the order can be cancelled.
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carefully read the information field in your personal "Customers Assistance >" area.
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Further more, in respect of all international and local laws, no
withdrawal period can apply for this kind of personalized service with immediate effect.
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